Returns & refunds

In short: ↩️ change your mind within 30 days of delivery (unused, in the original packaging; you pay the return delivery) · 🛒 online orders can also be cancelled within the 7-day cooling-off period (ECTA) · 🛠 defective goods: repair, replacement or refund within 6 months (CPA) · 📦 report delivery damage within 48 hours · 💳 refunds to your original payment method · 💬 start a return on WhatsApp 073 064 6876 or info@tradersplayground.co.za (Mon–Fri 08:00–17:00, Sat 09:00–13:00)

Cooling-off (ECTA s44)

For online orders you may cancel without reason and without penalty within 7 days of receiving the goods. You pay the direct cost of returning the goods. We refund all amounts paid within 30 days of cancellation (ECTA s44). Exceptions listed in s42(2) ECTA (for example goods made to your specification, or sealed hygiene items once unsealed) apply.

Change of mind (30 days)

After the cooling-off period you may still return items within 30 days of delivery if they are unused, complete and in their original packaging, with proof of purchase. You pay the return delivery. We refund the item price to your original payment method within 10 working days of receiving the return. Sealed hygiene or personal-care items that have been opened, and items made to your specification, can only be returned if faulty.

Defective or unsafe goods (CPA s55–s56)

Goods must be of good quality and fit for purpose. If goods are defective you may, within 6 months, return them for repair, replacement or refund, at our cost.

Wrong item or damaged in transit

Report delivery damage within 48 hours of delivery, and a wrong item within 7 days, with photos; we will replace or refund at our cost.

How to return

WhatsApp 073 064 6876 or email info@tradersplayground.co.za with your order number – we reply within 1 working day and send you return instructions. Goods should be unused, in original packaging with proof of purchase. Refunds go to your original payment method. Return shipping: you pay the cost of sending the item back (for example a PUDO locker drop-off, from about R59) unless the item is faulty or unsafe, damaged in transit, or we sent the wrong item – then we pay, or we refund your cost. Exchanges for another size or colour: you pay the return, we pay to send the replacement.